Bad Bounces

I was watching more highlights of the British Open this morning on the Golf Channel, and I was struck by another lesson golf offers entrepreneurs. Even after all of the preparation and planning, sometimes the Open comes down to one or two unlucky bounces. The links courses are infamous for their quirky landscapes that create quite unpredictable outcomes from perfectly executed shots.
There is a certain randomness that we can never completely prepare for in golf, just as in business. I saw several well struck shots hit a mound just wrong and go in directions the players never imagined. The same is true in business. No matter how much we plan and no matter how much data we gather, random acts happen. We had a business that was providing vocational assessment and training for workman’s comp cases that was growing quite nicely until one day we woke up and found out that the state legislature had added language to a bill that basically took away most of our funding from workman’s comp insurance. It was a bad bounce from which we could not recover. Nobody saw it coming. It was as if we were playing our way around the course flawlessly, but on the final hole we caught a bounce that sent our ball out of bounds to cost us the championship.
Luckily for us, this was a small part of our total operation, but it taught us an important lesson. Although we could manage our risk by careful planning and solid execution, we could never eliminate the random outcomes that arise from uncertainty. Bad luck can happen at any time and without warning.
Depending how bad the bounce is, the golfer either plays on from where they are, or if the bounce is bad enough, knows that he will be able to play again tomorrow and hope that the golf gods will be kinder. A good lesson for entrepreneurs, too.