Words of Wisdom from a Young Entrepreneur

A young entrepreneur from here in Nashville, Nicholas Holland, spoke to my entrepreneurship students yesterday. His business is called CentreSource. CentreSource is a full-service provider of custom software development, web solutions and digital marketing services with clients worldwide. Nicholas started the business four years ago when he was 24 years old. He is a fourth generation entrepreneur.
After college Nicholas had no clear idea on what business he wanted to start, so he took a corporate job in the energy industry. Then “Enron” happened, and he found himself out of work.
He decided to re-start the computer repair business he operated when he was in college.
He offered two lessons from this start-up. His first bit of advice to our students was to think about the time of year to start a venture. He started the business in the month of November, when no one seemed to be needing computers fixed. Know the seasonality of your business and time your start-up to take advantage of the rhythm of your industry.
Second, young entrepreneurs need to understand the importance of sales. The first part of a good sales technique is to know what makes your offering better than your competitors and lead with that strength. For many pricing is their biggest advantage. The second part of the sales strategy for a start-up in the service industry like his is to do whatever it takes to build a credible client list. He found the non-profit world to be the place to make this happen quickly. He offered free service to several prominent non-profits — and non-profits rarely can say “no” to free services.
Third, young entrepreneurs need to understand that even with their meager means, they need to build some sort of buffer to live on when their business is growing.
His computer repair business soon became a web design company. This is his fourth piece of advice — no matter what your business plan says, listen to your market. Your customers will tell you what they really want and how you can really make money.

Fear of Inflation is Real

I have been concerned about inflation for the past two years. Low unemployment, higher energy costs, and misguided government policies have all made the hairs on the back of my neck stand up due to my fear of what havoc inflation could bring to this economy. It seems the Fed now shares my worry.
Many entrepreneurs have never had to do business in an age of inflation. In fact, the last bad inflationary period we had was almost thirty years ago. Since then, careful control of the economy with interest rate policy has helped to keep things in check. I am reminded of this every time a young entrepreneur asks me what it is like to live in inflationary times. I have to remind myself that if they are under 30, inflation is not even in their vocabulary. And even if they are 40, they were young kids the last time we had to deal with an inflationary economy.
Periods of inflation create panic and fear. A mob mentality erupts, with people trying to spend and buy before the price goes up even more. And that is what the beast of inflation lives on. Panic buying just makes inflation worse. Interest rates are pushed up and up and up to try and tame the beast. Some of us remember 18% mortgage rates. I had just finished an MBA in Finance the last time we faced this scenario. It was a scary time to be trying to enter the job market. Financial institutions were in disarray — none were hiring and most were laying people off with much more experience than we had just coming out of school.
Recently, many small business owners have begun to feel the pinch of inflation. Health care costs, energy costs, and many raw material costs are pushing up prices on almost everything. Add to that labor shortages in key areas, and you have the recipe for inflation.
During past periods of inflation we were still in the old economy. Big companies could pass along the increased prices to consumers, who due to stronger unions in those days were able to push wages higher to keep up. If their ability to raise prices fell behind, they had lots of cash reserves and knew that they could soon catch up. They just laid people off, shrunk inventories, and tight supplies then pushed up prices. All of this would continue until the economy ran out of gas. We then had a recession to cool things off.
But, we are now in an entrepreneurial economy — remember 50 cents of every dollar in the economy are being generated by small businesses. Small businesses are always tight on cash flow. And if their inputs of raw materials and other direct operating expenses go up, they may not be able to pass along these costs quickly enough to keep their cash flow positive. And they certainly don’t have large cash reserves to ride out the recession that is likely to follow an inflationary period.
So why the current worry about inflation? Hasn’t the Fed got this all under control?
Unfortunately, many of the major causes of inflationary pressures right now are not within the ability of the Fed to control. Many of the top oil producers in the world do not have the most reliable governments. Iran, Russia, Venezuela, Nigeria, and Saudi Arabia are all among the top 10 exporters of oil. Many of these countries may soon make good on their promise to use oil as a weapon and hold back supply. If that happens, our current gas prices would seem like a nostalgic memory from days gone by. There are predictions of several more years of bad hurricanes. Some say even one more bad season is more than our economy will be able to take. We dodged the bullet this year, but we are still in a period where bad storms are likely for several years to come.
Another change that makes inflation harder to control is that we are in a much more open, global economy than we have been in the past. When we had inflation in the mid-1900s, everyone was faced with the same pressures and all could raise prices in relative harmony. Today inflation is quite variable around the world. Therefore, foreign competitors might not face the same inflationary pressures that we do in the US. That would put us at a huge price disadvantage. This is particularly an issue with our skilled labor shortage.
Finally, China and India are lurking. Both countries see themselves as the potential economic superpowers of the next century. They are big enough, strong enough, and centrally controlled enough to potentially use inflation and a weak economy in the US as wedge to gain advantage in the world economy.
So what can a small business do these days to try and weather this impending inflationary storm? Get back to basics and manage conservatively:
– Keep overhead low.
– Build cash reserves to buffer short term price increases that precede your ability to get higher prices from your customers.
– Watch your margins carefully. Worry about growing profits, not sales.
– Don’t lock into long-term contracts that have narrow margins with large customers.
– When inflation heats up even a little, be aggressive with frequent small price increases rather than waiting and trying to catch up at some point with one big jump.
– Pay down variable interest loans ASAP, especially now that interest rates are temporarily back down. As long as there is inflation, interest rates will keep going up over the long term.

Belmont Student’s Business Does Business with Belmont

Belmont University recently announced their new Student Government Association Web site to students. The Web site was designed by Diving Board, a company founded by Belmont’s own senior journalism major from Nashville, Nathan T. Baker.
Baker completed the Web site in the Student Business Hatchery.
“Having Belmont as my office for these last few years has really allowed me to focus my energy on projects and get geared up for the future, all with the support of my peers and advisers,” Baker said.
The Belmont SGA Web site was designed with the Belmont community in mind. Newer technologies familiar to students, such as Blogger and Google Calendar, became the backbone of the project so SGA members could share information in a way that was comfortable to them.
Yet, all the information is displayed in one seamless, well-organized package for the student body. This is an example of Diving Board’s strategy for offering tailor-made Web site solutions, and as a result, Web sites that make sense.
Students like Baker have the opportunity to run their businesses from a hatchery space as part of Belmont’s opportunities for student-run businesses.
As graduation looms for Baker, his company continues to look beyond Belmont, as reflected in Diving Board’s expanding client-base.
Diving Board recently completed a project for Oasis Center, a non-profit benefiting youth a couple blocks away from Belmont, on Music Row.
And now Baker is using his knowledge gained from his journalism track at Belmont as a tool in his latest project of creating a Web site for a new Nashville newspaper focused on homeless issues, the emerging Nashville Contributor.
“Everything has come together for Diving Board as well as my education, and I am convinced that attending Belmont was a great choice. The opportunities here have been huge, but also flexible enough to support my career goals. Now I feel prepared to flip my tassel and step into even greater opportunities because of my time at Belmont,” Baker said.
Baker is set to graduate in May and hopes to continue to invest in Diving Board, which specializes in offering website solutions for non-profits and small business around Belmont and beyond.

Are You a Homerun?

How do venture capitalists look at deals? Read first-hand how one VC evaluates about the proposals he receives at Gaebler Venture’s blog site.

When somebody sends me a business plan or gives me their elevator pitch, I quickly run it through a mental filter to see if it’s a HomeRun. If it is a HomeRun business concept, I’m interested. If not, I’ll quickly move on to other things.
It usually takes me 15 to 30 seconds max to figure it out….

Look into the Future

Want to find your next opportunity? Look to the future and spot the next big change. After all, change creates disruptions and gaps in markets, and it is these gaps and disruptions that create some of the best opportunity. After that it is all a matter of timing and execution.
I love the fact that my father and his partners (octogenarians all) still keep their eyes off into the horizon. Dad sent along a copy of Futurists “Top 10 Forecasts for 2008 and Beyond.” (You can order their full report as a pdf download here).
Here is a summary of their top ten:

1. The world will have a billion millionaires by 2025.
2. Fashion will go wired as technologies and tastes converge to revolutionize the textile industry.
3. The threat of another cold war with China, Russia, or both could replace terrorism as the chief foreign-policy concern of the United States.
4. Counterfeiting of currency will proliferate, driving the move toward a cashless society.
5. The earth is on the verge of a significant extinction event.
6. Water will be in the twenty-first century what oil was in the twentieth century.
7. World population by 2050 may grow larger than previously expected, due in part to healthier, longer-living people.
8. The number of Africans imperiled by floods will grow 70-fold by 2080.
9. Rising prices for natural resources could lead to a full-scale rush to develop the Arctic.
10. More decisions will be made by nonhuman entities.

More wealth, more people, less water to drink, no cash, and a scarier world. All of these will be creating opportunities for traditional entrepreneurs. But, they will also call upon a greater role of social entrepreneurs as governments are increasingly showing their inability and even incompetence in dealing with many of our problems.

Belmont Program Named Finalist for National Award

I am pleased to announce that Belmont University is a finalist for the National Model Undergraduate Program awarded by the United States Association of Small Business and Entrepreneurship (USASBE). USASBE is the main academic association for entrepreneurship education, with over 800 members from around the US. This is highly prestigious award and an amazing honor given the short history of our program.
Past winners of the undergraduate award include such nationally recognized programs as Babson College, Syracuse University, University of Iowa, the University of Arizona, Miami University (Ohio), University of St. Thomas, University of Nebraska, Baylor University, Ball State University and University of Illinois – Chicago.
Go Bruins!

Small Business Stats Updated

The SBA announced today some updates on small business in the US economy. One of these updates is another indication of the importance of small business as the employment engine of our economy. The updated data shows that the nation had an estimated 26.8 million small businesses, of which 6.1 million were employer firms. Although the total number is steady from their previous report, the number of entrepreneurial firms with employees is up from 5.9 million figure released earlier in the year.

Growing Firms in the Entrepreneurial Economy

Recent reports from the SBA find that entrepreneurial firms are now over 50% of the GDP, and have created about 78% of all new jobs every single year for the past twenty years.
A new study released by the SBA gives some insight into the role of growing entrepreneurial firms in the economy. Bruce Kirchhoff of the New Jersey Institute of Technology and Brian Headd of the Office of Advocacy of the SBA authored the working paper, entitled Small Business Growth: Searching for Stylized Facts.
Using census and other public data, the study examines how firms started, grew, merged, declined, survived, and closed from 1992 to 2002. The authors’ analysis determined that:
– Firm survival four year survival rates were consistently at about 50 percent. This was consistent during the ten year time frame of the study. This is consistent with recent studies using other data bases, and should finally put a stake in the heart of the urban myth that only 10-20% of firms survive. What is sad is how many scholars, business media types, and “experts” still perpetuate the failure rate myth.
– Industries that grew in employment did not necessarily have higher rates of fast growers but industries
with high rates of fast growers tended to have high rates of decliners. About 35 percent of employer (private sector, nonfarm, single-establishment) firms had no employment change from one year to the next, about 11
percent closed each year, about 25 percent shrank in employment each year and about 28 percent grew in
employment each year. This finding reinforces the breath of the entrepreneurial strength in our economy. Rather than depend on a few firms in a few industry sectors, this entrepreneurial economy is very diverse and widely dispersed.
– Fast growing firms (defined as having a 50 percent or more increase in annual employment with at least a five-employee increase) were only 3% of all firms. Given the burn-out rate of fast growing firms, this finding is reassuring to me. My experience is that slow and steady is want leads to long-term survival in business. As fun as things like the Inc 500 can be to watch, these may not be the firms we need to focus on for our long-term economic development.

Work Ethic of the Entrepreneurial Generation

Amy Lynch has an interesting post at her site about Generation Y workers (or as I call them the Entrepreneurial Generation). She is a consultant on Generation Y — yes, it seems we need consultants on this generation….
From her site:

Millennials grew up during an era of extreme informality. Polite behavior and face-to-face skills are not a given with this group. Even when they want to be polite, be a valuable employee or provide customer service, they may not know how. Furthermore, they grew up communicating by computer, so they may miss the nuances of your body language or tone of voice that could tell them when they’re doing something that isn’t up to standard.
So the question is, how do you distinguish Millennials who have no interest in or incentive to work (and whom you cannot continue to employ, at least not at this stage of their lives) from those who are simply behaving Gen-Yishly and need coaching rather than firing?

(Thanks to my colleague — and fellow Kentucky Wildcat fan — Lori LaBleu for passing this along).

If I Build It, They Will Come…Or Will They?

One of the latest polls from the NFIB Research Foundation found that the Internet (16% of respondents) and word-of-mouth (15% of respondents) are the most common promotional strategies used my small business owners. My concern with these two strategies is that many entrepreneurs seem to view them as passive strategies — an approach of “if we build it, they will come.” Nothing could be further from the truth.
Word of Mouth
My favorite question to ask an entrepreneur who plans to use word of mouth to build their business is this: What is the last business that you could not wait to talk about with friends, family and even strangers. Most of the time they start to squirm in their chair, finally admitting that they can’t remember a specific example. Word of mouth rarely just happens. Spontaneous word of mouth is a rare event, indeed. Successful word of mouth promotion usually requires that we actively find ways to get customers to talk about a business in a positive way.
Here are the most reliable ways to encourage word of mouth:
Motivate customers to talk about you through excellence in customer service. Customer service is not what it used to be, so if you can create an exceptional experience people will tend to talk about it. The service must be consistent, genuine, and enthusiastic.
Create incentives to spread the word through a referral “thank you” program. Offer customers a future discount or send them a small thank you gift, such as a gift card, for each new customer they send your way.
Ask your customer to “sell” for you. Although it is not as common and not always reliable, there are businesses that early adopter customers want to see succeed so that they can keep buying from that business. This most often happens when you fill a niche that has not been addressed in the market, thus creating a high level of pent up demand. It is a business that clearly gets early customers excited. In this case, ask them to spread the word. Let them know that you can’t succeed without their help bringing in new customers.
Creating a “buzz campaign.” It is possible to mimic word of mouth by getting friends, family and employees to actively create a “buzz” about your business. In effect, they try to prime the pump by word of mouth. We see this being used quite a bit in the entertainment industry. Many fan groups are actively enlisted to get the word out about an artist. This can also be done through a user group, who in exchange for free service, support and education, can become a “sales force” for your business.
The Internet
Web pages do not work like the Yellow Pages. They are not localized to a particular market, and they are not structured by those advertising to assure that people will see them within specific categories of businesses. Many entrepreneurs are shocked at how hard it can be to find their own website using common search engines. Just because you put up a cool website does not mean that your intended customers will be able to find it. Given the high cost of even a simple website, it is important to have a strategy to help potential customers find your site.
There are two strategies that can drive people to a website:
– One approach is to pay to get traffic. This is a pull strategy, where you use search engine optimization or other techniques to attract people to your site. This is done through several means. While this can work, it can also become very expensive and it not always very reliable. You can end up paying for visits to your site that are not potential customers. Think of it like TV ads — most people who view them will never buy your product. By getting enough people to your site you increase the number of real customers who are part of that traffic.
– More common for small business owners is to use more targeted means to drive people to your site. This is a push strategy, where you put the address on your business cards, on brochures, or in other media ads to encourage them to go to your site to get more information or to place an order.